customer care.
RETURNS & EXCHANGES
JAYA APPAREL DOES NOT ACCEPT RETURNS OR EXCHANGES. IF YOU HAVE ANY CONCERNS REGARDING YOUR ORDER, PLEASE CONTACT US BY EMAIL AT HELLO@SHOPJAYA.CA OR @JAYAAPPAREL ON INSTAGRAM (PREFERRED).
ORDER CANCELLATION
IF THERE IS AN ERROR WITH YOUR ORDER, YOU MAY EMAIL HELLO@SHOPJAYA.CA OR @JAYAAPPAREL ON INSTAGRAM TO CANCEL YOUR ORDER. YOUR ORDER CANNOT BE CANCELLED ONCE IT HAS BEEN SHIPPED.
SHIPPING INFORMATION
JAYA APPAREL SHIPS WORLDWIDE. RATES MAY VARY.
ORDERS WILL BE SHIPPED WITHIN 5 BUSINESS DAYS OF THE ORDER BEING PLACED.
INTERNATIONAL ORDERS MAY BE SUBJECT TO CUSTOMS/DUTIES. JAYA APPAREL IS NOT RESPONSIBLE FOR THE PAYMENT OF CUSTOMS/DUTIES ON SHIPPED ITEMS. BY LAW, WE CANNOT CHANGE THE VALUE OF THE ORDER ON COMMERCIAL INVOICES. WE MUST ADHERE TO ALL INTERNATIONAL IMPORT/EXPORT LAWS.
IF YOU DECIDE TO REFUSE YOUR SHIPMENT, YOU ARE RESPONSIBLE FOR THE ORIGINAL SHIPPING CHARGES, ANY DUTIES, TAXES AND/OR CUSTOMS CHARGES THAT ARE INCURRED. CUSTOMS MAY DELAY PACKAGES BEYOND THE STATED SHIPPING TIMES BELOW.
ORDERS THAT GO MISSING DUE TO SUBMITTING AN INCORRECT OR INCOMPLETE ADDRESS ARE NOT THE RESPONSIBILITY OF JAYA APPAREL AND WILL NOT BE REFUNDED. JAYA APPAREL IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.
ORDERS RETURNED TO US DUE TO AN INCORRECT ADDRESS WILL NOT BE REFUNDED SHIPPING COSTS. PLEASE CONFIRM THAT YOUR ADDRESS IS CORRECT BEFORE CHECKOUT.
RETURNS POLICY
JAYA APPAREL DOES NOT ACCEPT RETURNS OR EXCHANGES. IF THERE IS AN ISSUE WITH YOUR ORDER, PLEASE EMAIL HELLO@SHOPJAYA.CA OR DM @JAYAAPPAREL ON INSTAGRAM.
SHIPPING RATES
ALL RATES ARE BASED ON YOUR ORDER WEIGHT AND CAN BE VIEWED AFTER ITEMS ARE ADDED TO YOUR CART.
SHIPPING SERVICES
JAYA APPAREL SHIPS ORDERS THROUGH CHIT CHATS AND CANADA POST. PLEASE SELECT YOUR PREFERRED COURIER AND METHOD OF SHIPMENT AT CHECKOUT.
LOCAL PICK-UP & DROP-OFF METHODS
YOU WILL RECEIVE A PICK-UP NOTIFICATION WHEN YOUR ORDER IS READY. PLEASE STAY IN CONTACT WITH NINA OR JAYA APPAREL REPRESENTATIVE.
PLEASE ALLOW 2-5 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED.
PICK-UP HOURS VARY.
SELECT PICK-UP AS YOUR SHIPPING METHOD WHEN ORDERING ONLINE AT CHECKOUT.
PICK UP MUST BE CONFIRMED BY NINA OR JAYA APPAREL REPRESENTATIVE PRIOR TO PICK UP. PAYMENT METHODS INCLUDE PAYPAL, ETRANSFER (NINAJAYASURIYA@GMAIL.COM) OR CASH.